1. Overview
We aim to provide high-quality products and excellent customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy below.
2. Eligibility for Refund
You may be eligible for a refund under the following conditions:
- The product received is damaged, defective, or incorrect.
- The product was not delivered within the promised timeframe (excluding delays caused by unforeseen circumstances).
- The cancellation request is made before the order is shipped or processed.
3. Non-Refundable Items
Refunds may not be provided in the following cases:
- Change of mind after the order is shipped.
- Incorrect address provided by the customer.
- Minor variations in color, size, or appearance (especially for flowers or handmade products).
4. Refund Process
To request a refund, please contact us within 24–48 hours of receiving your order with:
- Order ID
- Photos (if product is damaged or incorrect)
- Description of the issue
After review and approval, refunds will be processed to the original payment method.
5. Refund Timeline
- Approved refunds will be processed within 5–7 business days.
- The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.